Due to constant harassment and false posts I will now enter the fray.
I have no problem in sorting out some of the problems that have beset the business and I am in the process of doing that.
Without revealing scums real name this is the story of his machine.
He took delivery of the machine after a delay on the 26th June 2013. He contacted on the 1st July saying parts were missing. We duly sent the missing parts on the same day and he received them the next day by UPS.
4 weeks later he sent a list of other missing parts having "nearly completed" the build. This was unfortunate but even though four weeks had passed I said I would send the parts after first seeing a couple of photos. The reason for this is that one of the parts missing was the electronics.
In the same email, this was Monday, I said due to the refit I couldn't send the parts the same day like before, as they packed away, but would send them by the end of the week.
The electronics were shown in the photo. When this was pointed out unfortunately scum got angry but after a call calmed down. Given the cost of the missing parts, some which could have gone missing in the 4 weeks given how small they were, I said I would send them once the unit was back in business.
Scum then badgered me for a couple of days till Thursday. When I hadn't yet sent them, as the unit was being plastered etc, he started getting quite abusive. Really abusive. Remember he had already checked the machine parts 4 weeks prior and had signed for the missing parts. It ended with him wanting to take me to court. I should have just sent the parts but given the abuse decided wrongly not to.
fast forward the beginning of January when I agreed to mediation. The agreement was for scum to send back the machine and I to add the missing parts and send back.
My thought was there was only a few parts missing and he had already spent a month building it.
Unfortunately what turned up was a machine with only a few parts attached, with all the steel parts, even the bearings rusty. I did only get looking at it after a few days of receiving it as it was sent over a week after we made the agreement. I was expecting it sooner.
I contacted mediation regarding the delays due to getting new parts for the rusted parts, but couldn't get through. So I contacted the chap who was dealing with the machine, not scum. He agreed that the state of the machine wasn't ideal. I explained it would take longer due to having to completely strip down the machine. Also I had stopped selling this machine so things such as rack were now not the same and would need to be made specially.
The chap dealing with it, not scum, was very helpful.
A couple of weeks later and I have the parts. I had thought I was getting them sooner but I didn't. Anyway I spoke to mediation who understood and also to the "guy dealing with the machine, not scum". Everything was ok for the machine to be sent back Thursday, all agreed.
Unfortunately scum then came back on the scene. He then started throwing threats around. He also stated that he had put the case on hold. I duly informed him that he hadn't. The case had been struck off due to lack of payment, but that was ok because I was going to send the machine back as agreed with his colleague.
Unfortunately scum doesn't like being caught in a lie. Duly reinstating the court (he has to reapply like everyone else, although he will state others back him up, maybe they do). Cue lots of shouting, registering domains and generally trying to cause trouble.
Now I know things for some haven't gone well and these are being sorted out. You can email or phone and we can talk.
The main thing is that I have now gotten proper help so the other type of problems should quickly be sorted and maybe SUMPOD will get to the place it should have been many years ago.
People who call, email, or visit can usually get the problems resolved.
Robert was very helpful but as I said there was no point.
Read more:
sumpod.proboards.com/thread/89/general-advice-richard-sum-court?page=1&scrollTo=610#ixzz2tWhK6p6n
