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Post by brainbubble on Jan 9, 2013 6:32:20 GMT -5
yes, i totally agree with you highcooley...
i was very intolerable and impatient after about 8 weeks and one week later i held the package with a sumpod basic in my hands. i wrote some emails (not as many as other people like the threadstarter) and everything went fine... he committed to a lead time of 4 weeks and it took 9, not bad regarding other orders i think.
so it seems that the situation is getting better and richard shows that he is working on it (he wasn't rude or sth like that at all to me!)...
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Post by lochnessi on Jan 11, 2013 21:11:51 GMT -5
jamirie & highcooley That´s what i have done several month´s. I canceled the order in october 2012 cause nothing happen. He writes me "sorry no refund"... and that´s it. I had to wait... as long as he decides... in his mind. He called me by telefone and promises to deliver within 1 week if i can wait one more week. He told me he had a machine for me ready to deliver. I asked him many times if this is for sure and he answered "YES". But nothing happen again.... i just wait week after week. I need this machine to produce special things for my disabled father. Every day i wait means i have to buy bad maching solutions to solve problems. 8 months waiting is enough and many trys to comunicate too... The last email from him (as an answer of my mail) is from Nov.2012. After that he stopped talking with me. This is not the behavior of someone who looks for a solution. He should not sell things he could not deliver. I am tiered in counting how often i have give him a "last chance" and i am tiered in trying to contact him and get empty promises. The main problem seems the machine i bought. It´s the alu-big with 2 heads fully build and tested. It looks like his backlog-work is concentrated on the machines which are fast to finish and the others can wait and wait.... I cannot see any user with has my machine-type delivered in his hand. Maybe this machine did not work as planed and he is afraid to tell us the truth... one additional possibility.
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Post by highcooley on Jan 13, 2013 12:46:56 GMT -5
In this case, I would also not wait any longer and try to get the money back by bank/paypal.
Cheers and good luck!
Andy
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Post by maiden on Jan 30, 2013 2:48:13 GMT -5
We ordered our Sumpod ALU in the end of september and got it in the end of december. during that time we got several emails telling whats going on.
I have also had some mail conversations with Richard. Everything went well and have nothing to complain on. He is NOT a scammer. (He even wanted to replace the PSU we broke, but we managed to fix it.)
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Post by lochnessi on Feb 5, 2013 21:24:02 GMT -5
hi
Did you received the ALU with 2 heads and fully build? Maybe one of this 2 options was the reason that i never got my sumpod. I don´t know an owner with an ALU with 2 heads.
greets Thomas
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Post by Guest on Feb 25, 2013 8:06:21 GMT -5
We ordered a Sumpod Aluminium Large (fully soldered, built and tested, includes two nozzles) parallel to this campaign, ending on April 26th 2012. Latest feedback from Richard was: " 99% of the backlog have been booked for pickup. To those that have had a tracking number but no pickup, please bear with me another couple of days." (February 8th 2013) The (second) tracking link is still inactive: 25/01/2013 06:03 BILLING INFORMATION RECEIVED No further mails, then a tweet on Feb. 20th (picture of Sumpod Delta) following new products (the metal Delta und lately the MDF Delta) on sumpod.com - which isn't getting us anywhere. => It still seems to be stuck, lochnessi.
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Post by lochnessi on Mar 12, 2013 21:29:17 GMT -5
Now , after 11 months of waiting and little activity of my lawyer, i got it.
But now the next problem:
The "fully assembled" Alu Big (2 heads) package includes only the parts. Some of them with little mistakes. Maybe i should be happy to get "something" instead of nothing... but i am new to 3d printers and it seems like there is no complete and actual tutorial for assembling it.
I told Richard to send back printer or want to get a good explanation of assembling and 70€ money back... but he, again, starts blocking everything. So the problems never end.
Communication with Richard is like communication to a child. He only see what he want to see... many illusions... bad support... no respect
If this will go the hard way now i can only warn everyone in the world to buy a sumpod. You will need a lawyer and much time....
Thomas
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Post by highcooley on Mar 14, 2013 5:07:35 GMT -5
Sad to hear, that you had to go full berzerk to get something, that is not even half baked. I hope, the few people on this forum, who actually risked it as well and got their sumpod aluminium, can help you out with the assembly. At least, if this is what you are looking for. Basically, hobby 3D printing is currently in a state where there is no out of the box solution. Even if you get a fully built printer, you are still going to spend ages to figure stuff out and to tweak your machine. After all what is said in the misleading glossy adverts and several media reports, these are still thinker machines. If you built your machine by yourself, it will at least help in the tweaking process. Generally, it seems to be some kind of disease, that many 3d printer kits come badly documented. Most of the time, it's the community providing excellent documentation after a short time (e.g. check out the sumpod wiki for the original sumpod: sumpod.jumpwiki.com/wiki/Main_Page). Unfortunately, there seems to be no big community around the aluminium sumpod. You could also check out forums about 3D printing to get the basic knowledge about 3D printer building. Many machines are quite similar and the same questions arise during the build process. However, after all a "fully assembled" machine should anyway come in less than 10 pieces which are easy to fit together. In my opinion, there is no excuse for that if you advertise an assembled machine. Good luck with what ever solution you are heading for!
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Post by lochnessi on Mar 17, 2013 15:09:36 GMT -5
I have found links, pics, video´s and descriptions for many parts of it. Actually the machine is nearly assembled. But i still have open questions.
Richard seems to have a dead buisiness. He is only on the search for new customers. Support ist dead and i think his forum will never go up again.
I will now post my assemble questions on another thread.
Thomas
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Post by jurassicj on Mar 20, 2013 20:05:25 GMT -5
I bought my printer late January and it arrived early this month. I got it up and working relatively easy, haven’t had time to tinker with it yet though. Never had any trouble with Richard not replying to my emails. Will report back on the quality of the prints. Printer looks like a solid piece of kit so far though!
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Post by teekaytk on Mar 23, 2013 8:25:42 GMT -5
I did get my sumpod basic after several months. I got it assembled to about 80% but then there were no instructions, the forum disappeared and no help. I have now assembled it 98% by myself and I think the only thing not working now is a motor driver chip. If any one is interested in buying one from me let me know my email is taimurkhan at gmail dot com
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Post by Guest on Apr 12, 2013 1:25:47 GMT -5
We ordered a Sumpod Aluminium Large (fully soldered, built and tested, includes two nozzles) parallel to this campaign, ending on April 26th 2012. Latest feedback from Richard was: " 99% of the backlog have been booked for pickup. To those that have had a tracking number but no pickup, please bear with me another couple of days." (February 8th 2013) The (second) tracking link is still inactive: 25/01/2013 06:03 BILLING INFORMATION RECEIVED No further mails, then a tweet on Feb. 20th (picture of Sumpod Delta) following new products (the metal Delta und lately the MDF Delta) on sumpod.com - which isn't getting us anywhere. => It still seems to be stuck, lochnessi. Tracking link still shows no change, our purchasing department has already sent dunning letters - to no avail. Has anybody else received his/her Aluminium Sumpod by now or are others still waiting?
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Post by duncan perham on Apr 12, 2013 4:50:39 GMT -5
A year or 2 ago, I signed up for the sumpod, Richard messed me arround for 3 months or so, saying all the things he said above, in the end i had to fight for my deposit from the credit card company, if you used paypal, your stuffed as they wont payout after 45 days or somthing like that. If you look on the reprap forums you can probably find the massive threads to do with wheres my sumpod. Richard has form for using alternates, and praises himself using aliases. He is a very shady character, if he has not delivered your printer in good time, I would advise you to seek a refund, if you do buy a printer from him, ensure you use a credit card to pay for it through paypal, as he will gladly rip you off if you have no way of recovering the money yourself.
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Post by fabbersru on Apr 12, 2013 12:48:19 GMT -5
I try to work with Richard, it's not always smooth, and I've followed the forums, here at at reprap etc. I don't believe he's ever simply ripped anyone off.
I worked with a many of the new 3D printer companies and Richard is neither the best or the worst. Worst goes to Makerbot, they are unethical and dishonest.
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Post by Syl35 on Apr 24, 2013 16:51:51 GMT -5
Hi, I've ordered a sumpod alu with 2 nozzles in the end of september 2012. Received a single nozzle sumpod alu in january 2013.
The part of second nozzles have been send in march, but the nozzle end part was missing. I still have not received this missing part and Richard doesn't answer my mail anymore.
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